Live Chat!

As of a few days ago we're now featuring a live support chat feature on all our webpages. The reason we've done this is so that you can get instant support without needing to use Skype or iMessage.

The best part of our live chat is it's manned by our developers, we're not outsourcing the support chat. This means you can not just receive pre-sales information from the chat but also account and payment level support. We can handle any query through the live chat that previously you would need to use our Skype, iMessage or email support for.

But of course the new live chat is optional we're still offering email, skype and iMessage support and that's not changing.

Bug Fixing

The other bit of news we wanted to discuss was our Dashboard. A few weeks ago we altered the way the Dashboard was handled server side to be more secure but it had some unintended negative affects which didn't show in our testing. They were mostly just niggly bugs for example:

1. Setting/Changing your Password or API Key logged you out of the dashboard after performing the changes
2. No email was sent if you changed your password (but one was sent if a password was set)
3. Some errors were not handled correctly causing blank pages

So yesterday we did a full audit of the Dashboard code and we also tested every feature within it. We found numerous minor issues mostly visual bugs after certain requests were made. We went to work on all of these problems and solved all of the ones listed above.

We also finally added an account recovery feature which enables you to generate a new password for your account in a secure way in the event you lose access to your account due to losing your password. This was a planned feature since the moment we added password security to accounts but we have been working mostly on the API and other new features like account stats, blacklist/whitelist support and so forth.

As of two months ago we have a proper priority based development ledger which maintains a list of all the features and bugs we still have to implement or fix. The ledger is prioritising bugs and as of this post we have cleared all the bugs the ledger had listed. If you come across any bugs please shoot us an email or live chat and we'll get right on them!

For a little insight into what we're working on next, it's our email notices. At the moment they are quite inconsistent in their layout and wording. We intend to unify all of our emails in appearance.

Thanks for reading and have a great day!