When we began offering customer support 16 months ago we started with Skype, iMessage and Email. Later on we added live chat support and since then we have seen an explosion in live web chats. In-fact most of our real-time interactions with customers have been done through our live chat support on our website.

Skype was once a very well utilised platform but the numbers are telling us it's not worth our time to support it for our business and we should instead focus on our live chat support, email and iMessage. All of which can be easily accessed by our customers with no annoyances.

In-fact you receive the same level of service through all three support channels meaning we're able to help you with payments, account related issues and service questions however you want to contact us which is a marked difference to many other sites where the live chat support is manned by sales call staff that can't assist with account related matters.

With how few customers took advantage of our Skype support we know this won't affect many of you. We're continually evaluating the best way to offer support to our customers and we're confident the options we currently provide will satisfy everyone.

Thanks for reading and have a great weekend.